FREQUENTLY ASKED QUESTIONS
Do I have to pay customs or duty fees?
No. Truck Expert is 100% Canadian and ships from within Canada, so there are no customs fees, no duty, and no surprise charges at your door. The price you see is the price you pay.
Is shipping free?
Standard shipping is free whenever it's shown on the product page or at checkout. Carriers may apply surcharges on oversized, very long, heavy, or liquid items, or for remote-area delivery. If any extra fee applies, we contact you by email before shipping — your order won't ship until you approve it. Full details are on our Delivery & Transport page.
How long does delivery take?
Orders are generally processed within 24 business hours. Delivery then takes, on average, an additional 1 to 7 business days depending on your destination, unless otherwise stated on the product page. Weather, carrier delays, and peak periods can affect these estimates.
Which carriers do you use?
We ship with recognized carriers including Purolator, Canpar, Loomis, UPS, GLS and Canada Post. Truck Expert selects the best carrier for your order and destination.
What do the product statuses mean?
In Stock: the part is in one of our warehouses. In Stock, Built on Demand: in stock at the manufacturer and assembled for your vehicle. Special Order: not in stock and ordered specially — delivery can take longer (often 3 to 8 weeks depending on the manufacturer). Special orders may require payment by Interac e-Transfer.
Will my order arrive in one shipment?
As a general rule, yes — each order ships in a single shipment. If an item needs to be sourced, we ship once everything is available, unless our team tells you otherwise.
How do I track my order?
Log in to your customer account anytime to check your order status. When tracking is available, it appears in your account and/or is emailed to you.
My package arrived damaged or with missing parts. What do I do?
Report any visible damage, badly damaged packaging, or missing parts within 24 hours of delivery by email, with photos attached. We recommend inspecting your parcel on delivery and photographing it before opening if it looks damaged.
Can I return or exchange a part?
Yes — returns are accepted within 30 days of purchase, on eligible items in their original unopened packaging. Some products are non-returnable and conditions apply. Please review the full details on our Returns and Exchanges page before ordering, and contact us to request an RMA (required for all returns).
Do products come with a warranty?
Most products are covered by the manufacturer's warranty. Warranty length varies by brand and is shown on the product page or available from our team.
How does your Best Price Guarantee work?
If you find the exact same product (same brand, model and part number) in stock and priced lower in CAD by an authorized Canadian retailer, send us the details through our Contact page and we'll review it. If eligible, we'll match the total price before tax. Most requests are answered within 1–2 business days. Some items are excluded — see our Best Price Guarantee page for full conditions.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal and Interac e-Transfer. All transactions are processed securely. Some special-order items may require payment by Interac e-Transfer.
How do I know a part fits my vehicle?
Use the "Find Your Parts" vehicle selector at the top of the site to filter products that fit your exact make, model, year and engine. If you're unsure, contact our team and we'll confirm fitment before you order.
How can I contact Truck Expert?
Reach us anytime through the Contact page on our site — our team is happy to help with fitment, orders, price matches, or product questions.